Frequently asked questions

Yes, Propadz shoulder pads are designed for rugby players of all levels, from beginners to professionals. Propadz can provide a level of padding for amateurs that they would normally only get through physio’s and strapping while reducing the need for strapping altogether for professional athletes. They offer comfort, protection, and flexibility for players of any size or ability.

To find your perfect fit, please refer to our measurement chart (linked below). The Adult Chart provides guidelines based on height, chest size, and weight. It's important to measure accurately to ensure the best fit and protection. Propadz work best with a tight fit so the pads are not moving around during games.

Yes, our modular panel system allows players to apply pads to specific areas as required, ensuring a customized and snug fit for maximum comfort and protection. Players can pick and choose padding to tailor to a vulnerable area, an old injury, or wear the full set of gel pads.

Yes, we offer international shipping. Shipping rates and delivery times vary based on the destination. Orders usually ship within 3–5 business days. Please check our shipping information f(https://www.propadz.com/shipping-returns)or rates and delivery times.

We ship our products globally. Shipping times and rates vary depending on the destination. Please see our shipping information (https://www.propadz.com/shipping-returns) for further details. Shipping rates: REPUBLIC OF IRELAND – €5 EUROPE - €15 Shipping in Northern Ireland, UK - Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. REST OF THE WORLD: €30

Delivery times vary based on your location, season, holiday periods etc and the shipping option selected. After processing and dispatching your order, we will provide an estimated delivery time. Standard (Estimated) delivery times: Republic of Ireland: 2 to 4 working days Europe: 5 to 8 working days Rest of the world: 8 to 10 working days

We accept returns within 30 days of purchase if the product is in its original condition and packaging. Please refer to our return policy page (https://www.propadz.com/shipping-returns)for detailed information on how to process a return or contact us at sean@(sean@propadz.com)propadz.com (sean@propadz.com)for details.

We offer a limited 12 month warranty covering manufacturing defects. Rugby is an active physical game and so damage incurred during play is not covered by the warranty. Please do not hesitate to contact us on sean@propadz.com (sean@propadz.com)if you have any issues.

The vest can be machine washed with the gel pads intact up to 40 degrees Celsius (100 degrees Fahrenheit). Must be washed separately and avoid using bleach or fabric softener. DO NOT tumble dry. DO NOT iron. The vest alone can be machine-washed on a warm, delicate cycle. Must be washed separately and avoid using bleach or fabric softener. DO NOT tumble dry. DO NOT iron.

The washing instructions provided with the garment is to wash them at low temperature with the pads inside the panels. They have been tested on a range of machines and are perfectly safe to do so. Please note that when we ship the product, they are powder coated but with wear and tear, weekly washing, as well as sweat and rain, the coated barrier on the pads can break down over time. It doesn't affect their performance, it just makes them sticky to handle. The stickiness is easily managed by re-powder coating the pads - either with plain flour or talc powder.

Yes, you can purchase additional gel pads to be used with our Propadz vest. While our pads are durable (many pro players are still using their original pads one year on), natural wear and tear may occur. You can order a new set of gel pads by reaching out to us or visit our shop page.(https://www.propadz.com/product-page/propadz-xtra-set-of-gel-pads) Additional pads are only sold in SETS of 7 and size of pads will vary depending on your vest size.